| Line of Business |
01. Business Process Consulting
|
Details
|
| 01.A. |
Recipient
|
End-User.
|
| 01.B. |
Process/Service Id
|
SSG/Proc/Bpr/01/10 |
| 01.C. |
Service Delivery description -
|
To Analyze and Propose the customer on how to
reduce risk and improve profits. To Develop Business
plan, Corrective Action Report, Marketing Plan.
|
| 01.D. |
Time to Perform
|
One month for up to 300 people company, one site.
Two months for up to 4000 people company, one site.
Three months for up to 10,000 people company or multiple sites.
|
| 01.E. |
Price -
|
US$2000.00 per person-week, plus all expenses at actual.
|
| 01.F. |
Risk Coverage
|
Through Individual Insurance & Project Insurance
Coverage.
|
| 01.G. |
Process Owner
|
CEO.
|
| 01.H. |
Reviews
|
Quarterly Business Plan Review process.
|
| 01.I. |
Revisions
|
Through Review of Change Management Requests
and standardization of performance measurement metrics
by Project Management and Quality Management Team.
|
| 01.J. |
Approvals
|
Business review meetings =>CEO.
|
| 01.K. |
Inclusion- |
Developments of RFP at separate cost.
|
| 01.L. |
Exclusion- |
Implementing Changes within the Consulting time.
|
| 01.M. |
Measurement
|
Through Quarterly P&L statement of Customer.
Through Weekly progress reports |
| 01.N. |
Reporting-
|
Through weekly report |
| 01.O. |
Recipient of the reports- |
Customer, Project File.
|
| 01.P. |
Non-Performance
|
Measured by Audited report before and
after a quarter of the consulting assignment.
|
| 01.Q. |
Penalty-
|
125% refund on the order value
if there is no improvement in business performance
of the Customer after a quarter of the consulting.
|
| Line of Business |
02. Offshore Software Development
in order to develop -
02.1 Business Applications
02.2 Web based application
02.3 Maintenance of Web
Application
02.4 Maintenance of Business
Application
02.5 Specific Products
|
Details
|
| 02.A. |
Recipient
|
OutSourcing Customer.
|
| 02.B. |
Process /Service Id
|
SSG/Proc/OSD/02/10 |
|
| 02.C. |
Service Delivery description -
|
To Develop Data maintenance form using
Oracle Developer 2000.
(Other Examples - Developing a 'Complex' JCL
or CICS program for mainframe environment
or a 'Complex' secured transaction WEB Application.)
|
| 02.D. |
Time to Perform |
Two Hours for Simple form
Four Hours for Medium Complex Form
One Day for Complex form |
| 02.E. |
Price -
|
US$10.00 per person-hour on the average,
irrespective of skill set or experience.
|
| 02.F. |
Process Owner
|
Service Delivery Manager |
| 02.G. |
Reviews
|
Unit testing, Quality walkthrough, Review.
|
| 02.H. |
Revisions
|
Through Review of Change Management
Requests and standardization of
performance measurement metrics
by Project and Quality Management Team.
|
| 02.I. |
Approvals
|
QA review meetings =>QA Metrics team =>Line Managers.
|
| 02.J. |
Risk Coverage
|
By Individual Insurance Coverage and Project Insurance.
|
| 02.K. |
Inclusion -
|
Documentation of logic |
| 02.L. |
Exclusion- |
Changes requested within the development cycle.
|
| 02.M. |
Measurement
|
Through QA reports
Through Weekly progress reports |
| 02.N. |
Reporting-
|
Through weekly reports
Con-Calls, Project Web site,
Project Group meetings |
| 02.O. |
Recipient of the reports- |
Immediate Manager, Customer, Project File.
|
| 02.P. |
Non-Performance
|
Measured by delay in delivery |
| 02.Q. |
Penalty
|
125% refund on the order value
if there is a delay because of non-performance.
|
| Line of Business |
03. Continuous Improvement in Knowledge
|
Details
|
| 03.A. |
Recipient
|
Employee as Service Provider to SSGINDIA.
|
| 03.B. |
Process / Service ID -
|
SSG/Proc/CIK/03/10 |
| 03.C. |
Service Delivery description -
|
Continuous Improvement of skill for
better service to customer through delivery of
a minimum one-hour training class on new
skills learned with a sole purpose of improving
overall skills in delivering the services
to the end customer.
|
| 03.D. |
Time to perform
|
One Hour per month.
|
| 03.E. |
Price -
|
Monthly Financial Incentive payable to Employee.
|
| 03.F. |
Process Owner
|
Quality Manager |
| 03.G. |
Reviews
|
Through Immediate Feedback and application.
|
| 03.H. |
Revisions
|
Through Review of Change Management Requests.
|
| 03.I. |
Approvals
|
QA review meetings =>HR for Job Description =>Line
Managers.
|
| 03.J. |
Inclusion- |
Improvement in presentation Skills |
| 03.K. |
Exclusion- |
Demonstration is optional.
On going project related classes and
discussions are not part of this Process.
|
| 03.L. |
Measurement
|
Through feedback and performance
improvements of others
Outage Report from Quality Department.
|
| 03.M. |
Risk Coverage
|
By Individual Insurance coverage,
|
| 03.N. |
Effect on Time Schedule of
normal Service Delivery
|
Maximum two days off in a month
from normal schedule for the preparation
of the presentation and Maximum 8 hours
off in a month from normal schedule in
order to attend such classes of others
(minimum two classes per month must be attended).
|
| 03.O. |
Reporting -
|
Initial Scheduling or changes
in Schedule report through Bulletin Board.
Scheduling report through the planning
section of Monthly reports. Execution
report through weekly progress report.
|
| 03.P. |
Recipient of the reports- |
Immediate Manager, QA Manager, Resource Manager,
|
| 03.Q. |
Non-Performance
|
Being in station and still not performing
this or poor feedback or poor
performance-change in others.
|
| 03.R. |
Penalty
|
Proportionate deduction in incentive
through Monthly Process performance
report of Quality Manager to HR.
|